Shipping Information

Standard Ship Method: UPS Ground, FOB Factory, Dallas, TX, prepaid. Alternative carriers or shipping methods must be specified on the initial order.

Third Party Shipping: Add $5.00 (G) per order. Insurance & Handling: Will be added to all orders.

Delivery Delays: Once a shipment leaves Senator Promotional Group USA’s warehouse, title passes to the customer, and SPGUSA cannot be responsible for delivery delays caused by the carrier.

Foreign Shipments: Third party shipper number preferred. All charges for duties, fees, handling and preparation of mandatory export documents will be invoiced, and supporting documentation will be provided. Export documents are prepared as a customer courtesy, and SPGUSA cannot assume responsibility for customs clearance.

Freight Claims: All claims must be initiated by the customer as title passes to customer upon consignment of merchandise to the carrier.

Drop Ships: $3.00 (G) for each address beyond the first. Residential shipments must be specified and will be charged a higher rate by the carrier. Add $0.75 (G) per label when labels are not supplied to SPGUSA.

Post Shipment Carrier Charge-Backs: All charge-backs (including third party billed orders and non-identified residential delivery costs) to SPGUSA will be invoiced to the customer.